FAQ
Quick Answers.
Browse questions by topic before you buy or contact support.
General
Yes. Enter the recipient’s current network and number during checkout, then pay from your own device.
The launch plan supports guest checkout. An account is optional for faster repeat purchases and history.
Payments
Payments are processed securely through Paystack. Available payment channels are shown at checkout.
The backend verifies payments independently. Use your order reference or contact support instead of paying twice.
Delivery
Timing can vary by network and fulfilment conditions. The tracking page will show whether an order is queued, processing or delivered.
Do not pay again. The paid order remains open for fulfilment, manual review or refund according to policy.
Refunds
Often this is difficult or impossible after successful delivery. Customers must confirm the recipient before paying.
Refund handling depends on payment and fulfilment status. See the refund policy for the applicable process.
Account
Signed-in customers can save recipients for quicker repeat purchases.
Yes. Completed orders in the customer portal provide downloadable receipts.
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